Get Help


Here are answers to frequently asked questions:

How do I get help?

You will need a voucher from a referral agency; please see our Get Help page for information. Our foodbank works with a range of local agencies who meet people at risk of going hungry. Citizens Advice South Worcestershire, PlatformHG and Starting Well Partnership are just some of those who can refer people to our foodbank by issuing them with a foodbank voucher.

How does my organisation make a referral to the foodbank?

If you think that your organisation could help people by referring them to our foodbank, please get in touch with us to discuss becoming a registered voucher holder.

Where is my nearest foodbank centre?

Please go to the locations page to find the address and opening times of each of our foodbank centres. Please note you must have a foodbank voucher to receive help from the foodbank. If you don’t have a voucher please see our Get Help page or contact us to find out how to get a voucher.

CORONAVIRUS – at present the foodbank centre in Spring Lane South is delivery only.

What’s in a typical food parcel?

A typical food parcel contains a minimum of three days of nutritionally balanced, non-perishable, tinned and dried foods that have been donated by the local community. A typical food parcel includes: breakfast cereal, soup, pasta, rice, pasta sauce, baked beans, tinned meat, tinned vegetables, instant mash, UHT milk, tea, coffee, sugar, tinned dessert and biscuits.

CORONAVIRUS – at present we are unable to provide milk, bread and spread from our freezers.

Can the parcel be adapted to special dietary requirements?

Our foodbank can usually adapt your food parcel to suit your dietary needs. Please ask the referral agency to add your special needs to the voucher and we will do our best to help. We can provide specific parcels for a range of needs including people with diabetes, gluten intolerance, vegetarians and halal. We will also endeavour to adapt your parcel to accommodate any food allergies you indicate.

Will the food parcel cater for my whole family?

Our foodbank will adapt your food parcel according to the number of adults and children indicated on your voucher. They will also endeavour to provide foods that are age appropriate and in suitable quantities for your children. We can sometimes offer baby foods, but not SMA milk.

I have a baby, can you help with supplies of nappies and baby food?

Our foodbank usually carries a small stock of nappies and baby foods, which we can add to your parcel. Please ask the referral agency to add baby supplies to the voucher.

Can you help with pet food?

Our foodbank usually carries a small stock of dog food and cat food, which we can add to your parcel. Please ask the referral agency to add pet supplies to the voucher.

What if I can’t get to the foodbank centre?

We send food parcels to Lyttelton Well and to the Baptist Church in Upton upon Severn, which are open on weekdays.  Or the foodbank centre can deliver your food parcel to your home. Please discuss this with the agency that refers you and get in touch with the foodbank directly to discuss this.


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